“Tier 1 VIP customers” list consists of customers with $10,000 or more life time spend with the brand. When you reach this milestone or if you have already reached this milestone you will be automatically given access and notified. Once you have obtained your “Tier 1 VIP” status, access to The Vault is 24/7 and limited to your account only. Simply make sure you’re logged in which you can do from the footer of the website.

Any customer that spends over the set access amount (this amount does change on a regular basis, for current amount please click on the cart a meter for entry will be listed) at any given time will gain a one-off 3 hour access code. That code will emailed to you after your checkout and order confirmation. The Vault email will have your code and log in details, simply follow the prompts and once you enter your code you will gain access.

Each item you add to your cart a “Vault Meter” will calculate how far you’re away from gaining Vault Access.

If you close your browser window, or loose your browsing page. Not to worry. Your 3 hour access code will still work as long as 3 hours has not passed since originally entered. You can regain access by clicking the Vault link in the bottom footer of the webpage.

All Vault purchases will be limited to 2 items per style. So yes you can buy for gifts for other people but only two per style.

You can contact our team via our help desk, and they will provide details on your total lifetime spend. If you’re a VIP with a lifetime spend of over $10,000, simply log into your account to gain automatic access to the Vault.

Please reach out to our team via our help desk, and we’ll assist you in updating your details.

Yes, you can use both discount codes and store credits when shopping in The Vault.

Yes, all Vault items follow the same return and exchange policies as the rest of our products.