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Returns, Exchanges & FAQ's

Returns, Exchanges & FAQ's

Returns & Exchanges Policy 

Below is our refund and returns policy – please have a read over before you buy with us. We pride ourselves on being able to keep a close connection with all our customers, so we thought we’d fill you in on how things operate at our space before you join the Geedup family.

  • If a change of mind occurs, all items are subject to either an exchange or credit to the same dollar value, and these two options only.
  • Refunds are NOT provided, unless a purchased item is faulty and returned within 30 days of purchase. (See below for return address)
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
  • Gift cards, sale, and clearance items are not eligible for a refund or exchange if you change your mind on anything around the purchase, including size. Please choose very carefully your size as discounted sale items are not eligible for an exchange.
  • If a refund does occur, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions stated above.
  • You are responsible for any costs associated with returning the item to us.

All returns via post to our headquarters located at:

Geedup Warehouse / CO Invenco
P.O.Box 8888
Smeaton Grange BC
SMEATON GRANGE NSW 2567

IMPORTANT: Please click here for Returns/Exchange

Operating hours: Monday to Friday - 9am-5pm

FAQ's (Frequently asked questions)

How long will my return take?

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 3-5 business days after the item has been received back to how dispatch team. We will keep you up to date throughout the whole process via email.

My item is faulty, what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can fill in the webform by clicking HERE. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.

My address is wrong, can I update it?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Orders that are dispatched from our Partner Providers require an extra step to request any changes to addresses but typically this can be amended without a worry.

The best and fastest way to contact us about address changes is via either Live Chat or Phone. Simply let us know your order number and the updated address and we will do our best to fix this up for you.

Gift cards, how do they work?

How does it work?

1. Choose the value of the e-Gift card from as little as $25

2. Write your own personalised message

3. Tell us the lucky recipient's email address

4. Tell us when to send them the best-present-ever

When it's time to shop

Simple - Use your code to redeem your gift in the Payment section of our checkout

 

Where do I find the code?

e-Gift cards: Check your email for your code

For more tips, tricks and answers to your questions, don't shake the 8-ball - contact us :)

 

 

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Outerwear (Jumpers/Jackets/Vests)
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