Below is our refund and returns policy – please have a read over before you buy with us. We pride ourselves on being able to keep a close connection with all our customers, so we thought we’d fill you in on how things operate at our space before you join the Geedup family.
All returns via post to our headquarters located at:
Operating hours: Monday to Friday - 9am-5pm
Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 3-5 business days after the item has been received back to how dispatch team. We will keep you up to date throughout the whole process via email.
We are so sorry to hear this - let's get this resolved as quickly as possible.
You can fill in the webform by clicking HERE. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.
Don’t worry this can happen.
We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Orders that are dispatched from our Partner Providers require an extra step to request any changes to addresses but typically this can be amended without a worry.
The best and fastest way to contact us about address changes is via either Live Chat or Phone. Simply let us know your order number and the updated address and we will do our best to fix this up for you.
How does it work?
1. Choose the value of the e-Gift card from as little as $25
2. Write your own personalised message
3. Tell us the lucky recipient's email address
4. Tell us when to send them the best-present-ever
When it's time to shop
Simple - Use your code to redeem your gift in the Payment section of our checkout
Where do I find the code?
e-Gift cards: Check your email for your code
For more tips, tricks and answers to your questions, don't shake the 8-ball - contact us :)